No Resolution For LTE Uncapped for 5 Days

I pay for uncapped 6 mbps LTE from Neotel. My line has been flapping or giving me speeds of 60kbps. <br> I've reported the problem via email. Followed up with a phone call. Was told that I would be called yesterday afternoon..... No one has called and all that has happened is a response mail stating that I'd spoken to a Tech so the call was closed.<br> <br> Seriously, I pay a fortune for my Neotel line. It's far from free. But the service I get when there's a problem is atrocious. I work with internet providers at my job and if they were to have a 5 day response time to lines being down/degraded they would be fired.<br> <br> Really - Neotel, please, I pay you a premium for my line and you cannot be bothered to fix it. It's disgusting really.