NO RESOLUTION

Neotel once again lives up to its reputation, good product terrible customer service. Uncapped internet service not working due to faulty router. Complaint logged 4th January, still no response or confirmation of when new router will be delivered, despite calling numerous times. I want a senior representative to call me with a date and time when a technician will be sent with a new router to install. I also want a discount on my bill for this month.