No-one can reinstate our phone and data connection

Because of the consistently poor connection and overcharging on our account we decided to cancel our contract on 28 September. We weren't able to make an alternative arrangement before the termination date and so on Friday last week I called to extend the contract by one month. This extension was confirmed over the phone, but on Monday everything was cut off. I've made about 7 phone calls to Neotel (some of them 20 minutes long!) , things have been escalated three times and still we are without a phone line or internet connection three days later. One of your supervisors, Luthando, was supposed to call me three times and I've still not heard a word!!<br> <br> Honestly, I can't understand how your company survives with this kind of service. Really, it's been one frustration after another! <br> <br> I cannot see how reinstating the lines can be so complicated, really. <br>