No Neotel Technical Support!

I have a data contract with Neotel. On 29/12, I suddenly had no connection. After having phoned the Call Centre, they made me do a few checks, and informed me that they have to send out a technical person to my house, with the turnover being 24-48 hours.<br> <br> After hearing nothing, I phoned again on 29/12, only to be informed that the technical staff is on leave, but they have someone on standby and will let me know by close of business when this person will be able to come out. Again, I received no feedback and phoned the call centre again today (30/12). They informed me that ALL of the technical staff is on leave, and only back on 5 Jan 2016.<br> <br> What baffles my mind is how a national telecoms operator can allow their WHOLE technical division to go on leave??!! That is just utterly unprofessional.<br> <br> I'm now stuck without internet connection, and I'm spending a small fortune as I have to use my cellphone as a modem.<br> <br> I've been a Neotel customer for many years, and was always impressed with their value for money, but now I realise that it actually comes at quite a cost.<br> <br> For the record, my reference that the call centre gave me is SREQ***7. I hope they can resolve speedily.<br> <br> Disgusted.