No line connection

It took us more than a month to upgrade from a 25g to an uncapped account. Finally it was approved within their allotted 30 day condition, and we were told that the uncapped account will be in effect on 1 August. <br> <br> For 3 days now have not had an internet connection, with no valid reasoning behind our disconnected line. First the customer care consultant said our account was in arrears (which it is not), and now they cannot process our order, which was supposedly processed 30 days ago - as per neotel's very strict t's & c's. <br> <br> If we pay our account, and we do not receive the service, surely this is a breech in contract from Neotel's end?