No internet since July But I still keep paying ....

<p>I have been lodging complaints since July and to date I still have no internet.</p> <p> </p> <p>I was told to take my modem in for a replacement. They store in Fourways told me there is nothing wrong with my modem or sim card.</p> <p> </p> <p>I am getting a download speed of 0.02 Mbps. It was between 2.4Mbps and 3Mbps at the beginnning of July</p> <p> </p> <p>Now when I call Tech support I am told that someone will call me back as my query has been escalated .... I am still waiting for that call....</p> <p> </p> <p>I have an endless list of Reference numbers in where they attempted to change the DNS and Secondary server IP addresses.</p> <p> </p> <p>How can a company get away with taking your money each month but not providing any service in return?</p> <p> </p> <p>But yet I am told that I am using between 10-15Gig a month - Yes doing a speedtest that take 45 minutes to run instead of 45 seconds each time I call.</p> <p> </p> <p>Please just give me the service I am paying for and the speed you are now boasting and advertising on your website</p> <p> </p> <p>NeoFlex Data</p> <p>Router with 1 USB and 4-Port-Ethernet</p> <p>Frequency: 800MHz<br />DL Rate: up to 3.1Mbps<br />UL Rate: up to 1.8Mbps</p> <p> </p> <p> </p>