No Internet No Assistance No Answers

I've had 2 neotel ****les for the past 4 year and enjoyed fast internet and amazing customer service from Neotel.<br> <br> For the past month I've been trying to find out why the internet connection is so slow and why the connection just drops. It is very frustrating when you trying to run a small business. <br> <br> I've been informed that both my ****les are now to old and I need to buy new ones. (The internet connection is inconsistant - sometimes fast and then just a sudden drop) <br> <br> I've asked the sales consultant to please confirm that if I buy the new ****le that i will not have the same problem and I received this reply ... \If you apply for the new device it might be possible that you experience the same drop in connectivity. Would you like to add the new device?\" SHOCKING!!!<br> <br> A supervisor called me after my first post on hello Peter ... promised to assist and call me back - Im still waiting for him to call me.<br> <br> Nobody at Neotel actually knows what is going on. It sad that Neotel went from an awesome service provider to a company with *********** staff and useless systems.<br> <br> Ps: I took me 42 minute to send this!!!"