No feedback, No response

We have recently bought an apartment and the previous owners had a Neotel line installed, and were kind enough to let us take over the line. <br> <br> We were due to move in on the 1st of September. In mid August the previous owner went to Neotel in Ceder and explained the situation. They then gave us some forms to fill in which she emailed to me. We both emailed and delivered the necessary documents to Neotel by the 17th of August and were told all is ok and I can expect a call form them in 2-3 days. No one called. I then called in to esquire and was told that there had been no request for transfer. On the 29th of August myself and the previous owner went back to the branch and we had to redo the entire process as the first person who handled our request was not in office and they could not find the documents. After about an hour we were again promised that all is fine and we will get a phone call definitely within 2-3 days. The manager herself was present for this.<br> <br> It is now the 10th of September and not a word from Neotel. I do not wish to keep visiting the outlet with no success. This is shocking customer service and I expect it to be dealt with.