PD
Paul D
1 reviews | Active since Oct 2011
16 Nov 2015, 12:22
No email, No call centre
It would appear that Neotel's email server is down.<br> I managed to get hold of them on Saturday afternoon and was assured that the problem would be sorted out by Monday16 November.<br> it is now Monday, no email, and it is impossible to get hold of their call centre. It is also impossible to email or log a complaint electronically as suggested by the nice lady in the recording as THE EMAIL DOESN'T WORK!!<br> Come on guys, get your act together and get some communication going, maybe try using Radio702 to apologise to your customers and keep us up to date.
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Replies (1)Neotel's replyOfficial
17 Nov 2015, 09:33Hello rollalot,
We are sorry to hear this. We have escalated your query and will be in contact. Your reference number is SREQ_***
We are sorry to hear this. We have escalated your query and will be in contact. Your reference number is SREQ_***
Neotel's reply17 Nov 2015, 09:33
Official
Hello rollalot,
We are sorry to hear this. We have escalated your query and will be in contact. Your reference number is SREQ_***
We are sorry to hear this. We have escalated your query and will be in contact. Your reference number is SREQ_***
