No assistance regarding account

i have called the contact centre to change my package from a 4mbps to a 2mbps for the past week and a half.<br> <br> i call the contact centre but then get advised to email the the sales team, which i then do.<br> <br> i get a response saying tha i need to contact sales via the contact centre.<br> <br> this has become a constant cycle and i am not lowering my package because of the company, i need it to be done so that i may keep on trading with the cmpany for their sevices.<br> <br> if i can not do this then i will not be able to use the neotel services for personal reasons.<br> <br> i hope that someone can help me here as i cannot go around in circles and need this to be done asap