LJ
Laura J
1 reviews | Active since Feb 2015
20 Feb 2015, 09:40
No account, but owe them money!
In December 2014 we tried Neotel's service. It did not work. We returned the modem within 5 days and signed the cancellation document. 3 Months later I'm still receiving messages that I owe them money - And I owe them nothing. I have phoned and emailed them about this. Empty promises! The problem is still not fixed. We had extremely bad service as well when trying out their service.
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Neotel's replyOfficial
20 Feb 2015, 10:13Hello Smurfie007,
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Regards,
Customer Services Team
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Regards,
Customer Services Team
Neotel's reply20 Feb 2015, 10:13
Official
Hello Smurfie007,
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Regards,
Customer Services Team
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Regards,
Customer Services Team