Never thought anyone can be worst than Telkom....

Using Neotel since 2013. Suddenly signal bad and calls unclear, dropping, not ringing. Suggested upgrade which we did. Signal nearly non existant and practically unable to use the phone. Log error TECH ********** 44 but they say they couldn't reach us and closed the ticket. Apparently they are only able to use one number to reach us and don't do emails. Call in and asked them to log the error again and also asked them about the activation fee TECH ********** 8. Got reply re activation fee but still unable to use our phone. Alfred Ngoepe ********** that suggested with upgrade's number on his email doesn't exist.... And he refuses to answer any of my emails.