Network off but data still being used
<p>Good afternoon, </p> <p> </p> <p>I emailed Neotel with regards to my Wi-Fi not working properly for the last couple of weeks. I got a response days later stating that it is a national problem and they don't know when it will be resolved. My issue is that the network is not working so I have not been connected to it but on my emails I receive daily there has been data being used? Day 1 - .56, Day 2 - 1.1, Day 3 over 2 gigs.</p> <p> </p> <p>Please explain why, if the network has been off and no one has been connected to it is so much data being used. This is completely unacceptable as I am paying for a service that's not working half the time and no one knows of a resolution time. </p> <p> </p> <p>I was very impressed with the service in the beginning of the contract but things have been getting worse and worse as the time goes on. I am also feeling that I am going to cancel my contract when the 2 years are up if nothing is resolved. </p>