hC
hayley C

1 reviews | Active since Jun 2015

02 Jun 2015, 10:44

NEOTEYOL OVERCHARGING ME FOR 3 PRODUCTS

NETEL HAV BEEN BILLING ME FOR THE LAST 6 YEARS FOR SERVICES I HAVE NOT RECEIVED, I HAVE CONTACTED EVERY DEPARTMENT, AND BELIEVE ME THERE ARE FEW, THEY HAVE **** ABOUT INVESTIGATING AT THE STORE, I WAS CHARGED FOR 4 PRODUCTS WHEN I ONLY HAD ONE, THIS CARRIED ON FOR YEARS , NO ONE THERE IS COMPITANT , IN DOING THERE JOB, I HAVE EMAILED THEM OVER THE YEARS WITH NO JOY , I WANT MY MONEY BACK, <br> <br> PLEASE DO NOT USE THESE PEOPLE THEY WILL LIE, AND TAKE YOUR MONEY, THE PEOPLE AT HEAD OFFICE DOES NOT EVEN SPEAK TO YOU, YOU GET SPOKEN TO AS IF YOU ARE DOING THEM A FAVOUR , BUT THEY ARE WRONG.<br> <br> THEY SHOULD GO READ THE CONSUMER ACT PROPERLY AND TRAIN THERE STAFF TO DO THERE JOBS THEN THIS WOULD NEVER HAVE HAPPENED.<br> <br> PLEASE PEOPLE USE TELKOM AT LEAST I DONT GET ****** OF MY HARD WORKED MONEY, FOR YEARS.<br>

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Replies (1)
Neotel
Neotel's reply02 Jun 2015, 11:22
Official
Hello appletree01,

We thank you for highlighting this problem to us.

We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.

We assure you that we will endeavor to have a speedy resolution for you.

Kind Regards,
Customer Service Team