Neotel/Liquid Telecom is the WORST Internet Service Provider

I have a 12 Months contract with Liquid Telecom/Neotel, and what a horrible experience it has been, they are really bad at communicating whether they are debiting extra money from my account for penalties that i knew nothing off or when there is a technical error on their internet service. I have been going without internet for a whole month now and when i called in to let them know about this, they sent out their technicians who expressed to me that there was nothing they could do for me I just have to carry on paying until my contract is done and look for another service provider, which basically means that I am *****ed for the next 7 months. Please save yourself the grief and don't even consider Liquid Telecom.