Neotel worse than Telkom

Neotel is the worst company ever when it comes to service delivery. I have been battling for months to get my internet sorted out. When I phone I am told to reset my router. It is not normal to reset the router up to 10 times a day. Eventually they conceded that I need a new router. It is now plus two months and still no router. Every time I phone there is a new excuse. I insist that a supervisor or manager calls me, but I suspect that they do not have those positions at Neotel as nobody calls me back. I have reference numbers with dates and names of people I spoke with, but this does not phase them.<br> <br> I also ordered a new phone and I was promised delivery on 10 April. On the 11th I have to call and the excuse is that it needs to be RICA'ed. Accepted this, but why must I call to find this out. It was never mentioned when I ordered the phone.<br> <br> They are absolutely ****** useless...