Neotel - will I ever get an answer?

I must say your call centre staff are pleasant, but in spite of speaking to practically all of them I have not had a resolution. I app**** for a Neotel account on 17 August. I have still not had confirmation of when they will check my site for coverage or when it will be installed. Nonetheless I received an account from Neotel today for R240. What on earth for?<br> <br> I need a phone and line as I work from home so afraid unless I get a resolution by Friday I will be going to Telkom on Monday to apply for a line through them and cancelling my application.