LS
Lize S

1 reviews | Active since Apr 2017

10 Apr 2017, 12:29

Neotel - WHAT WERE WE THINKING!

<p>What were we thinking when we signed up for Enterprise Services with Neotel! Billing is atrocious, admin is appalling, new services impossible to obtain, responses to requests are ignored, Channel Managers come and go all the time, the buck is passed from one division to another to another to another...........all of this ultimately resulting in ZERO SERVICE TO CLIENTS!</p> <p> </p>

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Replies (2)
LS
Lize S's update10 Apr 2017, 15:59
Reviewer Update

Hi there

Our account number is E ********** 41.

Since inception in 2014 our billing has been problemtic, we have never received ANY commission, your records for signing servers in and out is not available, and it has now been 2 and a half months since we asked for an additional uplink to be installed into our cabinet.

The service to us is, to be polite, pathetic.

LS
Lize S's update12 Apr 2017, 09:51
Reviewer Update

Sure - please give me your private information and I'll gladly send you the info there