Neotel - what an experience!

Neotel was to be a phenomenal telecomms service provider and many of us were excited. Two weeks after reporting a fault and i am yet to receive feedback or a response. Send an email to consumers@neotel they said, this i did only to have it read without even an acknowledgement after about 4 emails! Then they said send an email to talk2us@liquidtelecomfor an escalation. well, from 13h00 to now i am yet to have my email opened and this is the email address for escalations. in all this time i have had to waste airtime ad emails only to be told it's with our logistics division who doesn't have a telephone number and do not answer their calls. i cannot wait to terminate this contract and will never recommend using them. To add to this my service was activated 20 March 2017 and they're telling me i can only termnate in May? i have a hard copy of the delivery note dated 22 May 2017!