NEOTEL USELESS 'SERVICE'

<p>I joined Neotel May 2016 and signed a contract for 12 months. Getting the unit installed was a huge hassle and their arrangements for attending to installation was pathetic. The Unit then had to be relocated to a new home mid-contract and this was an even bigger hassle resulting in the unit being removed by ourselves - but were still charged for their relocation fee. After a huge fight and weeks of correspondence (from which Neotel only responds to your enquiry 2% aggregate) the funds were credited to the account - BEARING IN MIND IT HAD ALREADY CAUSED A BAD CREDIT SCORING ON MY NAME AS IT REFLECTS ME TO BE A 'NON-PAYER'. Their lack of consideration for my credit name lead me to a decision to cancel the contract. Upon cancellation, my request for early termination was accepted, their Wi-Fi' unit was returned and I was again billed for their 'cancellation fee'.</p> <p>How is it possible for a contract to be binding to only one party? They did not adhere to their service’ agreement and it was a huge hassle dealing with them. Now I am held liable for the R1000 cancellation fee and if I do not pay it will reflect on my credit name AGAIN. when I requested they look at the correspondence from myself throughout the last 10 months (2 months prior to completion of the 12 month contract), they blatantly refused to accept any liability and refused to write of the cancellation fee or any part thereof. NEOTEL is the most useless company I have ever had the misfortune of doing business with and I shall never ever suggest them to anyone.</p>