Hellopeter
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1 reviews | Active since Sept 2016

22 Mar 2018, 08:45

Neotel useless *******s

Neotel you absolute beaut. I upgrade my one line and they promply reward this by suspending all my services because, wait for it, the system decides that even though I have not reached my credit limit i might and therefore bye bye you irritating customer. This after supporting them for 7 odd years and never having missed a payment. And of course the SYSTEM is all knowing and powerful and cannot be overridden by any human. FUUUUUCK. i am marginally frustrated.

0
Replies (4)
Neotel
Neotel's reply22 Mar 2018, 11:22
Official

Good Day, we are sorry to hear about your experience. Please us with the account and contact details so we can have the Accounts team look into the matter.

Best regards,

's update22 Mar 2018, 11:25
Reviewer Update
R***. ***
Neotel
Neotel's reply22 Mar 2018, 13:19
Official

We have escalated the issue to the team and your reference number is SREQ_***8.

Best regards,

's update22 Mar 2018, 16:10
Reviewer Update
What is the point of you responding if you, like me, have to escalate to get it resolved. Do you have absolutely no sense of urgency?? One would think that you would understand that by the time one posts it on this forum that there has now been a problem for a number of days and that it is urgent, yet Neotel insist on placing such junior people on the other end of this communication that the matter still has to be resolved by the same bunch of people who could not solve it urgently the first time. I wonder if you grasp the fact that simply responding to this complaint, and not resolving it, does not make you customer focused?