NEOTEL, THEIR SERVICE, OR LACK THEREOF IS APPALING

I TOOK OUT A NEOTEL WIFI CONTRACT LAST MONTH. IT WAS DELIVERED DAYS LATE AND THEN ONLY AFTER MY COMPLAINING ON HELLO PETER.WAS THE DEVICE DELIVERED, I COULD NOT GET ONTO THE INTERNET AT ALL. i CALLED INTO THE CALL CR AND THEY ADVISED ME TO GO INTO THEIR FOURWAYS BRANCH AS EVERYTHING LOOKED FINE ON THEIR SIDE.I WENT INTO THE BRANCH, AND THE SALES REP CHECKED THE DEVICE, AND WE ESTABLISHED THAT THERE WAS NO SIGNAL IN MY AREA, DESPITE NEOTEL ASSURING ME INITIALLY THAT THERE WAS.THE SALES PERSON CANCELLED THE CONTRACT AND PROMISED THAT I WOULDN'T BE CHARGED.ON MONDAY I RECEIVED AN SMS STATING THAT I OWED R291, THAT WAS PAYABLE BY THE 31 MARCH. I CALLED INTO THE CALL CR AND SPOKE TO A CONSULTANT WHO PROMISED TO GET BACK TO ME. . OVER THE LAST WEEK, I MUST HAVE TRIED TO GET HOLD OF HER MORE THAN 10 TIMES, WITH HER ONLY ATTEMPTINGF TO GET BACK TO ME 4 TIMES.I GOT AN SMS FROM MY BANK SAYING THAT A DEBIT ORDER HAD GONE OFF FOR THE AMOUNT MENTIONED ABOVE BY NEOTEL. I STOPPED THE DR ORDER.WHEN I GOT HOLD OF HER TODAY, SHE TOLD ME THAT I SHOULDN'T HAVE CANCELLED THE DR ORDER, AS I HAVE TO GIVE 20 DAYS NOTICE,WHICH I HADN'T, SO THEREFORE I AM LIABLE.YOUR SERVICE, OR LACK THEREOF IS APPALING!!