Neotel: The worst broadband supplier in SA

Neotel has given the worst customer service I have ever experienced. The provider has continually overcharged my monthly internet subscription by more than R300. When I requested a breakdown of this internet usage, they could not supply. I continued to pay the over inflated monthly charge until I recieved a bill for R8,000 for internet use in January/February. (A charge for my residential property where we have never downloaded a movie, song, etc. We use internet for news and social media pages) <br> <br> When I called to query, Neotel advised that they could not give me a breakdown of the usage. I then cancelled my account as per their requirements (over the phone twice and 3 emails confirming cancellation) To this day, my interest is still active. I requested my bank return the R8k back to my account and will not pay until the investigation is completed. I continue to pay my monthly subscription agreed , not the R8k. Over 16 months, I have called Neotel over 30 times. Neotel has since blacklisted me and reported my case to a credit collection company<br> <br> I strongly urge everyone to use another supplier. The pure lack of professionalism is astounding with this so called \service provider""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;629130;718585;22;2;0;1;0;0;2;15/06/08 12:14;135;NULL;15/06/08 11:50;15/06/08 9:59;Promises Broken;7,90E+12;;***;A few weeks ago I made a complaint on Hello Peter about Momentum Health and I was very impressed with their feedback and help, but now it seems what they have told me was untrue. <br> <br> I joined Momentum Health the 01 June 2015 and was unhappy as for the first 3 months they wanted me to collect my chronic medication from a State Hospital. A consultant then got back to me and confirmed that I wont have too and that Medipost will deliver my medication. However I have recently found out that 1 of my medications actually didn't go through, as previously promised it would go off my savings and I can still have it delivered. Medipost has tried numerous times to sort this out, and they then asked me to talk to Momentum as they are having no luck. I have now spoken to 3 different consultants with promises of calling me back and to speak to a supervisor, but still I am waiting for feedback. I called Thursday, Friday and now this morning and yet I have not received any help or feedback. How can Momentum agree to one thing (after a complaint on this site) and now all the feedback I receive is the opposite. I am extremely disappointed in the service and promises broken!!<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;837326;748954;9;5;0;1;0;0;5;15/06/08 15:47;135;NULL;15/06/08 15:14;15/06/08 13:32;Awesome Service ;7,91E+12;Fabian Naidoo;***;I just received the best service ever... Fabian Naidoo was not only helpful but went out of his way to finalise my matter. He delivered on his promise and was friendly throughout the process.<br> <br> Please pass on my compliment ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;860191;712659;5;2;0;1;0;0;2;15/06/09 10:53;135;NULL;15/06/09 10:32;15/06/09 8:38;IIlegal debits off my account;8,11E+12;;***;Mobile Pus contacted me for a contract in 2012. I considered taking out the contract, but then immediately cancelled it. I have since been debited monthly with two R49.00 debits (R98.00) for So Music that I thought was bank service fees.<br> <br> I have been trying to speak to management from Mobile Plus and So Music, but to no avail. These are ******* debits and I demand my R3500+ money back for ******* debits for a contract I never took out and a service I never utilized. Mobile Plus is blaming So Music and So Music i blaming Mobile Plus. But no one will take responsibility of these debits and give me my money back!<br> <br> Everytime you speak with a telephone agent, you are met with attitude and aggression to try and put you off. I will not let this go. You're told the manager is in a meeting. How many more people have to complain about these people, without something being done to them. <br> <br> SERVICE AGREEMENT SOMU MP-842617-3 9986 R 49.00<br> SERVICE AGREEMENT SOMU MP-842142-3 9985 R 49.00<br> <br> I WANT ANSWERS AND MY MONEY BACK!!!"