NEOTEL, THE ***** OF SA'S TELECOMS INDUSTRY

I opted for the Neotel 25gb 24 month contract in 2015. What I didn't know was I opted for a death wish. Apart from poor service & network, its at the end the contract were they showed they true colors.

My contract ended on 15thOctober 2017 and likewise my service terminated. I was advised my retentions to furnish a cancellation letter and I will be pro rated for the last month etc. At the end of the October I was debited R321.00 made sense because it was half my subscription fee. They came and collected their infrastructure etc. Thereafter, I started receiving invoices for outstanding balances? Much to my confusion I receive a call from Nudebt Management debt collectors advising me that I owe R310.00. I call Neotel and was advised that im billed in arrears. The calls continued dropping and I spoke to 3 different consultants and heard 3 different versions of why I owe money.

I then receive a threatening SMS from Nudebt Management advising me that I am not abiding by the law. Feeling violated I call back to get more clarity on the matter and yet again get another version of the matter and I owe another R430.00 for Nov and the R310 was for short payment of the R321.00. I didn't ask Neotel to debit half the amount, how is that my fault?!

I paid the R310 to avoid tarnishing my credit record which I jealously protect and 2 days later I receive yet another call from the debt collector and an email threatening to include an Emolument attachment to my salary.

I call Neotel to advise them payment was made and I forwarded proof and why am I still receiving these calls? She gladly was willing to assist and remove my account from the collector. I explained to her my situation and she goes on to say and this is the best part; the fee that I now owe of R430 is for my out of bundle rate from the 8th October till the 15th due to my open line service! I was disturbed. Never in my 24 months of contract was I ever allowed to use beyond the 25 gb data never. When it depleted I had to wait for the 1st of the next month.

The agent was willing to investigate the matter for me. None of the other agents picked that up they all had excuses for due payments which made no sense.

Neotel are the worst telecom provider in South Africa they absolutely useless and a bunch of *******. Their NETWORK is HORRID their STAFF is *********** and they will ***** your MONEY when you part ways with them.

I feel violated, **** to and disrespected by Neotel.

Stay very far away from SA,'s worst telecommunications provider