Neotel - The epitome of bad service

Recently Neotel migrated their client account to some new server. Mine was one of those which was not migrated (for reasons only known to them) but yet it is now inaccessible!!! Their call centre agent take not accountability for any of the issues, instead their mechanical and scripted response is that they are waiting for their IT!<br> <br> At this point I am unable to send and/or receive emails and when I spoke to Thabitha just a few minutes ago she told me that 'she has logged the matter with their IT, if I want to complain about the bad service from IT I must phone the complains line...\ <br> <br> Initially when I reported this issue to them