Neotel - terrible customer service

<p>I am praying someone at Neotel will get this and revert. I have been a Neotel client since their inception sometime in 2009. I moved to their 25GB wifi service sometime in Jan 2017. For over 7 years I have been paying my bill via debit order and not even one bounced! Strangely I was told I am put on cash payment as I was refunded part of my bill for March. I was cut off around 25 April. I have made enquiries on why I was put on cash and why I was refunded. They have been investigating and they will call me back. No one calls back and I have 3 reference numbers and still offline. Anyone who knows a better service provider please let me know so that I can dump this k*k service provider. They cant interpret a simple bill. Let alone reconnect me while they check. FRUSTRATED UP TO HERE . . . .</p>