Neotel Technical sucks

After a long delay from Neotel side my Neotel 1MBPS uncapped was installed in January 2015. From day 1 I had a problem with lost connection, phoned them regulary and their call centre answer was that I have access to the internet and the problem is resolved doesn't matter how many downtime I do have. Eventually my POE packed up and after 5 days they send me a guy with the name of Fabian. What a professional person and he listen to my problem and sorted the downtime out. He also told me that the wires are not crimped correctly and that they will come and fix the plaster that they break out of my wall during the bad installation. Yesterday they send these idiots to my house to re-crimp the wire and to repair my wall. These guys did not do what they were supposed to do(re-crimp wire and fix plaster) but rather worked on the system and stuff it up so completely that I don't have any internet . The call centre only tells me the issued has been resolve although I do''t have internet. But in the meantime I must pay for a service that is non existing!!