Neotel Sucks

<p>Service no ********** 227</p> <p> </p> <p>i had a monthly contract with neotel for the last two and half years. The first 4 months were good and thereafter the service level and connectivity issue just made my life absolutely difficult. </p> <p>The manager at the Crescent branch in Durban,together with his assistants, were always very helpful,but much of my problem emanated from the poor connectivety of the internet service. No way close to what they promise. The strange thing is you have to struggle to open emails yet the data just disappears. i reported this and the matter was escalated to technical division who simply said that all was ok on their side. For months i had to deal with this and then i am refeered to the technical manager whom i know as Jeetesh Khusal. After investigation he responds with the same ****"We have investigated and everything is good on my side". My question was how can i loose data of up to 2G a day without any downloads. i even switched off my modem for a few days and found data disappear. i cancelled my contract with 3G data available balance. my contract was R149 per month for 15G data/month. I jusy checked my debit order and found Neotel deducted R346 from my account on the 1st of march. I requested my bankers to immediately reverse this.</p> <p>This , without prejudice, is absolutely the worst service provder in the industry. i urge consumers to beware of their antics of *****ing your data and abusing its clienys with poor service delivery that leaves one frustrated. I am dead sure their are millions of consumers experiencing the same issues as i am. We have the power to punish these people for their sloppy service. I say GET OUT and move to other service providers or do as i did, and move to MTN.</p> <p>i have made numerous written requests for the contact details of the CEO of Neotel to no avail. There seem to be absolute fear in the staff to forward me such details</p>