Neotel still hasn't closed my Account

vhaOn the 1st of March I sent Neotel an email and a letter on a Company Letterhead requesting that our Account be cancelled no later than the 14th of April 2016 when our contract expired.<br> <br> We even received a phone call to ask the reason why we were cancelling and got an apology for the terrible service we had received from Neotel.<br> <br> Imagine my surprise when I received a bill on the 1st of April 2016 for Invoice Number R*** charging us for Data_Service fee (01-04-2016 to 30-04-2016) when our Account should have been terminated from the 14th of April 2016.<br> <br> I then phoned Neotel call centre and spoke to an agent called Rabi (Reference Number FCR***) and he advised me that he would speak to his accounts department and phone me back and let me know what was going on. Imagine my surprise when Neotel's Customer Services Department didn't call me back either.<br> <br> I have NEVER in my life had to deal with Customer Services Departments such as Neotel's. This is one of the reasons we are terminating our contract in the first place. <br> <br> we just want confirmation that our Account will be closed on the 14th of April and we want a credit note for the difference in Data-Service-Fee.