Neotel service stinks

We sent neotel and email about an month and a half ago regarding assistance with their product with still call or response we sent another email then was called and asked to make a deposit into their bank account and a new product will be delivered same time its gone 3 days now and still nothing when u call or email you given the run around ask to speak to all management they always in a meeting this is the reason company have problems cause not the proper staff are hired and what mangerment don't realize is that with out any customers they is no company I advise people out there please don't do business with Neotel their service is very very bad