Neotel service disgusting - still no internet after a week!

<p>Our internet went down last week Tuesday (9th May). I called Neotel straight away and they advised that there was an issue at the tower but they would resolve it quickly. We use the internet for our business so obviously can not be offline.</p> <p>The next day I called Neotel and was told that it would take 48 hours for a technician to even start looking at the issue, which is unacceptable. They logged a call with the technician because apparently I can't speak to the technician unless they phone me. The technician then called about an hour later and said they would be in contact. I am still waiting for the internet to be reactivated and no-one ever returns my calls with proper feedback. This morning I called and apparently it is an issue with our device and not the tower but no-one has come out to have a look! The supervisor said I would get feedback within an hour. Now over 9 hours later I still do not have a phonecall!!!</p> <p>I have spent almost R2000 in mobile data and wi-fi connectors for the work pc just to stay online with our customers not to mention countless phonecalls which last over 30 minutes trying to get feedback. </p> <p>Nevermind that we should have a 4gig line and most of the time are lucky to have been 1 and 2 gigs.</p> <p>DO NOT USE NEOTEL.........AWFUL SERVICE!!!!</p>