DS
David S

1 reviews | Active since Aug 2016

20 Aug 2016, 14:30

Neotel Service

<p>This is probably the worst survice I have had in years.... I pay R699 per month on a 5mbps line and every time i logon with lan or WiFi I get a speed of between 0.80mbps and 2.5mbps. Whe you phone the technical department they say there is an issue in your area... This same socalled issue has been there now for two and a half months. no matter what you do. </p> <p>This technical department is so incompotent that they laugh at you at the first sign of frustration or they cut you off. So basically you have no option but to live with the poor survice. I would not recomend Neotel to anyone. </p> <p> </p>

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Replies (4)
Neotel
Neotel's reply22 Aug 2016, 13:30
Official

Hi David,

Thank you for getting in touch. We are sorry to hear this and would like our team to look into your speeds. Please kindly send us your Neotel account number so that we can escalate this to our team

DS
David S's update23 Aug 2016, 10:56
Reviewer Update

Good Day

Thank you for the reply

I have a Sevice Number: ********** 413

Regards

Neotel
Neotel's reply23 Aug 2016, 14:06
Official

Hi David,

Unfortunately Hello Peter is blocking your number, please kindly message us on Facebook

DS
David S's update08 Sept 2016, 11:12
Reviewer Update

Hello

It is now 8th of September and my problem has not been resolved.

Your team requested that I send them my speed tests and I have done as requested with no assistance. This is becoming extremely frustrating. I need this issue resolved.