1 reviews | Active since Mar 2017
Neotel's service is like there internet product - Non existent
<p>On Wednesday 1 March 2017 my internet subscription through Neotel stopped working. Naturally this impacted my business negatively. The fault was reported at Neotel and there own customer service suggested that my employee reset the router. The end result was no internet and no wifi. Now all my perpheral components were not working either. I was effectively in a worse position than when we had called. </p> <p> </p> <p>I was informed that this matter would be attended to within 24-48 hours. Apparently this was the requiste time to send out a technician although they would not provide a time when he would arrive, a contact number or an e-mail address. Once the 48 hours had transpired, I called again. All the help desk could advise was that they would attend to it. The supervisor, that I spoke to, told me the same. </p> <p> </p> <p>Monday, 6 March 2016, and a couple 100 hours later, still nothing. After 4 I finally get a call from Neotel suggesting that I put something off and on. This is apparently the miracle fix that nobody in there support office knows about. This does also not work. Still no wifi and no internet. All he can do is advise that a technician will be contacted. He will not commit to the 24-48 hour window. He cannot explain what happened to the technician that I should have seen the preceding week. They now have a "backlog" and there is unwillingness to commit. </p> <p> </p> <p>THen again why should they. They were paid by debit order R1627.00 on 28 February 2017, by there reckoning they have until 31 March 2017 to restore the service. </p> <p> </p> <p>There service mirrors the service internet service that I receive - it is non existant. </p>
My Account number is R ********** 63. My reference number is SREQ ********** .
It is now more than 120 hours without internet and since this matter has been reported to Neotel. Everytime Neotel is contacted we are given the same advice with the same set of instructions - reset the router, check the light etc. It does not seem to matter that this has been done before or how many times it has been done.
This morning we went through the process again. This time the operator diagnosed the problem to the be with the router and advised that a technician would come and install the new router. I have now just been informed by the courier that the router will not be arriving today but tomorrow (140 hours later) and that there would be no technician. Hanisani (the operator that vouched that he can be contacted on ********** ) cannot he reached. Moreover should the issue be somthing other than the router, arial, other hardware supp**** by Neotel we will be in teh same boat albeit with a new router. STILL NO INTERNET.
No doubt at the end of the month I will have to pay for my very expensive internet - R1499. This amount will be deducted from our account when Neotel has provided NO SERVICE herein and directly led to untold damages incurred by our business. LOOK AT THE ACCOUNT NUMBER IT IS ASSOCIATED TO A BUSINESS!
My Account number is R ********** 63. My reference number is SREQ ********** .
It is now more than 120 hours without internet and since this matter has been reported to Neotel. Everytime Neotel is contacted we are given the same advice with the same set of instructions - reset the router, check the light etc. It does not seem to matter that this has been done before or how many times it has been done.
This morning we went through the process again. This time the operator diagnosed the problem to the be with the router and advised that a technician would come and install the new router. I have now just been informed by the courier that the router will not be arriving today but tomorrow (140 hours later) and that there would be no technician. Hanisani (the operator that vouched that he can be contacted on ********** ) cannot he reached. Moreover should the issue be somthing other than the router, arial, other hardware supp**** by Neotel we will be in teh same boat albeit with a new router. STILL NO INTERNET.
No doubt at the end of the month I will have to pay for my very expensive internet - R1499. This amount will be deducted from our account when Neotel has provided NO SERVICE herein and directly led to untold damages incurred by our business. LOOK AT THE ACCOUNT NUMBER IT IS ASSOCIATED TO A BUSINESS!
Currently we have been without ineternet for 8 days. Thus far Neotel's response has been nothing.
The private message that was requested has been posted. The details sought have been given.
The phone number that I given remains unanswered. The courier company cannot be reached and neither Neotel nor the company sought to provide details ie tracking number, coureir company name etc. All that I was told was that the promise that it would arrive yesterday would not materialize and that they spoke to there drivers at 7:00 am.
It is now 12:00. 5 hours have passed since this supposed instruction would be given and a driver dispached.
I think that 12 to 24 turn around time refers to days and no hours.
Currently we have been without ineternet for 8 days. Thus far Neotel's response has been nothing.
The private message that was requested has been posted. The details sought have been given.
The phone number that I given remains unanswered. The courier company cannot be reached and neither Neotel nor the company sought to provide details ie tracking number, coureir company name etc. All that I was told was that the promise that it would arrive yesterday would not materialize and that they spoke to there drivers at 7:00 am.
It is now 12:00. 5 hours have passed since this supposed instruction would be given and a driver dispached.
I think that 12 to 24 turn around time refers to days and no hours.