Neotel's service is beyond pathetic!!!

I have never in my life experienced such pathetic service before EVER!!! After being put on hold for more than an hour and being transferred from one department to another, I eventually got through to someone in the Technical department, which I called into in the first place knowing our problem is technical - the bright spark at the other end of the telephone doesn't have a clue of the thing that I am talking about... I really do not understand why people that doesn't know anything about the job they are in gets hired.. It is giving you terrible CSI scores and not even to mention the lack of professionalism! After explaining to the consultant at least ten times... What does she do??? She puts me back on hold and cuts the line!!! I will take my business elsewhere and I will warn whomever I come across about the pathetic service I have received today. <br>