Neotel's service - as pathetic as their connection

I am so tired of having to complain about Neotel's bad service. They really do not know how to deal with customers. NO RESPONSE seems to be the order of the day at Neotel. I sent an email requesting cancellation of my service on the 5th of March. Today is the 11th, and I am STILL waiting for a response. I sent 3 follow up mails, and one to customer services. I received an automated response, but no response about my query. I really cannot wait to be rid of Neotel because they have no concept of customer service. They even make it a c**** to cancel with them. Maybe they should send their staff on customer care and etiquette courses.