Neotel’s bad services worst I’ve ever experienced

<p>I have decided to get a Neotel Wifi router in last year. From day one I had issues and it’s no use phoning the call centre, because you’re put on hold for ever and when asked to leave your number so someone can call you back, my number just never get logged properly so no one could call me back.</p> <p>When sending an email, you just don’t get satisfactory help.</p> <p>My account was supposed to have a block on so that I don’t go over a certain usage, but one month it works fine and the next not. When asked to have a system to be able to monitor my usage in real time, I was told it’s not possible. They registered me for an email notification system, which were not real time and even said so in the fine print.</p> <p> </p> <p>By the time, I got the email with my limited usage figure, my usage already went over. When I contacted them to find out why it went over, I got no response, but my usage was stopped. But then I received an invoice stating the extra data and now I’m supposed to pay for their mistake.</p> <p>They are pathetic. Even the start-up instructions were not user friendly. I had to pay an IT-guy to come help me with my installation.</p> <p>I’ve decided not to pay this account any further until someone call me to ask why. I’ve already asked how to cancel this, but got response there either. I’ve disconnected the router and shoved it in a cupboard and as soon as anyone contacts me, I’ll arrange for it to be sent back. I’d rather take my chances with another service provider and will tell everybody I know not to do business with Neotel.</p>