Neotel refuses to terminate data contract!!

I have a Neotel Datacard and Home Cordless contract with Neotel. From the beginning I was highly unimpressed with the data contract as it is absolutely useless. The contract expired in November 2014 and I subsequently sent a termination advice to Neotel on 16 November 2014 at 13:33. . In the meantime, Neotel did not cancel my contract. I e-mailed Octavia Sebeela 2 February 2015 to ask why my contract is still active. She subsequently advised me that they received no termination advice in November 2014 and that both my services are still active. I told her to go and check their records and then she rep**** again that no termination advice was received. I HAVE the e-mail to prove that the termination request was sent but still Neotel is refusing to cancel this useless data service contract. So Octavia is costing me hundreds of rands because she refuses to help me!<br> <br> I hope Neotel replies to this and cancels my contract today otherwise I will make use of all social networks to report this shocking service from Neotel today! I will also advise anybody who asks me about Neotel to stay FAR away because there are better ISPs with much better products than Neotel in South Africa today!!!<br> <br>