NEOTEL PORTING GIVNG ME THE RUN AROUND

I HAVE BEEN TRYING TO PORT MY NEOTEL PREPAID NUMBER TO ME AND U MOBILE. ME AND U MOBILE HAS SENT A REQUEST TO NEOTEL FOR THE PORT AND CLAIMS THAT NEOTEL REJECTED THE REQUEST. WHEN I CONTACTED NEOTEL THEY SAY THAT THEY NEVER RECEIVED A REQUEST AND THAT THE PORT WAS POSSIBLE. I GOT A REFERENCE FROM NEOTEL. I THEN ASKED ME AND YOU MOBILE FOR A REFERENCE FOR THE REQUEST AND WAS GIVEN ONE. I HAVE SINCE BEEN TRYING TO CALL NEOTEL AND HAVE BEEN TRANSFERED EVERYWHERE BUT THE PLACE I SHOULD BE TRANSFERRED TO. AND NOW AFTER AN HOUR, IM STILL ON HOLD! THIS IS EXTREMELY FRUSTRATING. I HAVE A BUSINESS TO RUN THIS IS WHY I REQUESTED THE PORT! I HAVE HAD NO JOY SINCE JOINING NEOTEL. FIRST I TOOK OUT A CONTRACT WITH THEM, WHICH WAS USELESS COS THE PHONE NEVER DID WHAT THEY CLAIMED IT COULD. AND AFTER RETURNIN THE HANDSET 3 TIMES I EVENTUALLY CANCELLED THE CONTRACT BUT THEY STILL DEBIT MY ACCOUNT. AND THE REVERSAL HAS NOT BEEN DONE AS YET! PLEASE SORT THESE 2 MATTERS!