Neotel poor service provider

I have been with Neotel for quite some time now, every time there is heavy rainfall there internet tends to cut off. On numerous occasions contacting the call center either you are promised a call back which never happens or the consultant will tell you have to pay R800 call out fee to come and sort out the problem, meanwhile you are paying monthly installments for their internet, when a client experience cut off on the network coverage they must pay R800.