Neotel Poor Service-Internet Service Provider

<p>i have a personal 10gig contract with Neotel which is due to come to ane end in February 2017, i contacted them advising the poor connectivity am having and they advised that my stick might be old now and they suggested a router for me, which i agreed to take up replacing the stick. from the 1st of December the router isn't connecting to my computer, only wifi is working for 2 minutes and thenext 27 minutes its down. i have contacted Neotel several times to fix this problem but up today nothing has been resolved. i suggested to the that they send their Technical guy to check and do the set up on my computer which they refused and advised me to go to Fourways and i stay in Joburg South to have my router checked. i refused their suggestion and asked to speak with the supervisor who in turn refused to speak with me as i could hear her from the background. they promises to call me back within 30minutes but up to now haven't called and it's more an hour. </p> <p> </p> <p>i am dissapointed in having to buy data and not able to use my computer at home because of no connectivity.</p> <p> </p> <p>Regards</p> <p> </p> <p>Julie</p> <p> </p> <p> </p>