Neotel passes the buck
Ok so the latest email from our dear friends at Neotel goes as follows: 'Because you did not complain every month for the last 10 months of bad service our (Neotel) hands are tied'...
I'm dumbfounded!!... so because I (the customer) did not follow up for the last 10 months of extremely slow/if any web access I am not being forced to stick with their 'super dodge' contract. It has now become my passion to spread the word out there about Neotel -and I have offered all my staff who are with Neotel the option to personally pay for them to move on to a better service provider.
I have never I tell you! - My fault for not reporting an issue every month for the last 10 months!!!!! FFS!
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Replies (1)'s updateReviewer Update
24 Jul 2018, 16:36This is the 2nd complaint I've had with Neotel and they/you/Neotel does not get back to you. I have accepted that there will be an answer for everything from Neotel but 'Because you did not complain every month for the last 10 months of bad service our (Neotel) hands are tied' is probably the best response I've ever had!!!!
's update24 Jul 2018, 16:36
Reviewer Update
This is the 2nd complaint I've had with Neotel and they/you/Neotel does not get back to you. I have accepted that there will be an answer for everything from Neotel but 'Because you did not complain every month for the last 10 months of bad service our (Neotel) hands are tied' is probably the best response I've ever had!!!!