Neotel only pays lip service to complaints

I posted a complaint on Hello Peter last week and received a prompt response from Neotel via Hello Peter, but that's where it ended.<br> <br> I called them the following day after the response on Hello Peter and was told that someone would call me back the same day only to receive a 'he said he called you but couldn't get through to you' excuse when I called an hour and a bit later, even though I had my phone with me all the time.<br> <br> I had to call again the next day, after sending emails to their customer care address as well as to their complaint address, but, as I said, that only gets responded to in a week or two because of the volumes of complaints?<br> <br> When I called, I was promised that a technician would call me back to make arrangement to see me, I am still waiting. That was Thursday 20th Aug ....