Neotel not what they advertise to be

I have been a very good client of Neotel since May 2010 when I first became a client of Neotel.<br> From the first month (May 2010) my account has on average been around R1 300 per month with some month's being as much as R1 700. I have never skipped a single payment, paid late or had a single debit order reversal.<br> In January of 2014 I \upgraded"my service and during May I was only provided with a router which was suppose to have been provided to me in January 2014. <br> <br> Now due to factors beyond my control I must now terminate my service I am treated like this.... I am charged R1 267.53 to cancel the agreement.....I NEVER agreed to paying a cancellation fee. it was never explained. I was never advised.<br> <br> I would like a copy of my signed agreement / contract where I agreed to this or the voice recording where I was advise of this fee.<br> <br> I am so disgusted at the way I am treated after the long time I have been a GOOD client to Neotel."""