NEOTEL - NOT SO USER FRIENDLY!!!

WE are a company that has a line with Neotel. Our unit only is faulty. We have been making numerous phone calls and running around to the branches to get a new device.<br> <br> Now this is where the huge problem and and terrible service comes in.... in order for us to renew our device only, we could even purchase a new if we had to but we have no option of doing that. The Neotel Store at the Crescent says we have to CANCEL OUR CONTRACT AND THEN APPLY FOR A NEW CONTRACT. <br> THATS TOTALLY BULL AND NOT NEEDED.<br> <br> We have also contact the product manager in Jhb (William) and he also cannot give us any answers to this simple issue.