Neotel not providing correct Router hardware

This is actually an update on a previous post I added, I had huge issues to get a new WiFi router seeing that mine has started giving me issues after about 4 years.<br> At last after my Hello Peter post the people phoned me and we went through the steps to get a new router to me so I could actually use the internet service I am paying for. After a phone call with the sales people they gave me a bank account to deposit R1599 into for a new router and two days later they delivered it with a courier service.<br> However with ordering the router, I specifically noted that I already have a Contractual monthly account with them and I don't want a new account, they shipped me a 3G router with a SIM card, the router worked for one evening and then stopped seeing that the pre-paid SIM card (That I DID NOT ASK FOR) ran out of airtime. After speaking to the technical support they stated there is nothing they could do and that I had to phone the sales team the following day.<br> The amount of phone calls I have made to these people I can't even count on both my hands, just to get a replacement router and get my service up and running.<br> I am now looking at changing providers, the service is useless!!