Neotel - no feedback nor service on termination

Neotel clearly has no communication or service delivery.<br> <br> We requested a home and business contract during August 2015 and the system was installed but not working properly. Countless emails and call gave no resolve and after email their customer service department and retention department to cancel the contracts we have still receive NO feedback from Neotel.<br> <br> Instead we did receive an SMS stating our account has been handed over?<br> <br> Does Neotel pride itself on such bad service? Every time you contact the call centre, they never know who or what you are referring to, in spite of receiving a call reference number. These clearly do not get updated by the staff taking calls.<br> <br> Thanks Neotel for such a disappointing experience.<br> L Schultz