TB
Tyler B

1 reviews | Active since Sept 2013

02 Mar 2015, 15:10

Neotel No Delivery, No Return Communication

We ordered Fibre Broadband last year. We were given a handover date in December 2014. This then got pushed to January, then February and now they won't return our calls and the last call we were able to have was a blame game instead of taking responsibility to come up with a solution. 7 messages have been left for Raju Kika, both on his mobile and his landline. <br> <br> Really bad service and poor communication. We now need to seek service from another provider.

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Replies (1)
Neotel
Neotel's reply02 Mar 2015, 15:52
Official
Hello Tysalto,

We thank you for highlighting this problem to us.

We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.

We assure you that we will endeavor to have a speedy resolution for you.

Regards,
Customer Services Team