RK
Rudi K
1 reviews | Active since May 2018
31 May 2018, 11:10
Neotel No coms rather than Tele coms
A telecoms company with no technical assistance. Poor excuses and rude staff.
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Replies (2)RK
Rudi K's updateReviewer Update
31 May 2018, 12:09Good day to you. You have been "looking into the issue" since yesterday morning already. I am the one constantly phoning in just be to fed some other lame excuse. Your so called technical staff has no clue what to do.
RK
Rudi K's update31 May 2018, 12:09
Reviewer Update
Good day to you. You have been "looking into the issue" since yesterday morning already. I am the one constantly phoning in just be to fed some other lame excuse. Your so called technical staff has no clue what to do.
RK
Rudi K's updateReviewer Update
01 Jun 2018, 00:31What technical support team? I have called them numerous times. Every time a different excuse. Last call I was told that the technical manager is not available and that the technician has dissapeared. Not answering his phone and no one knows where he is. So much drama and this to try and rectify an error that was made by Neotel to begin with. When we signed with Neotel we had asked the CLI facility to be activated. That is the Call Line Identify. Enabling us to see where the call comes from. When speaking to your technical support team and telling them this they ask questions like "so you can't make or receive calls"? How do they get to that from me asking about the CLI function? Oh because they have no idea what it is and in one instance telling me that I need a new device and that is not there department. You are promised by the technical support team manger to be contacted to resolve the issue in the morning but by 3pm still no call was received. Call after call I have made. How difficult can it be to activate this facility on the other 5 lines???? So with all due respect, please rather ensure sufficient training for your technical support staff and then let's try and resolve the issue at hand.
RK
Rudi K's update01 Jun 2018, 00:31
Reviewer Update
What technical support team? I have called them numerous times. Every time a different excuse. Last call I was told that the technical manager is not available and that the technician has dissapeared. Not answering his phone and no one knows where he is. So much drama and this to try and rectify an error that was made by Neotel to begin with. When we signed with Neotel we had asked the CLI facility to be activated. That is the Call Line Identify. Enabling us to see where the call comes from. When speaking to your technical support team and telling them this they ask questions like "so you can't make or receive calls"? How do they get to that from me asking about the CLI function? Oh because they have no idea what it is and in one instance telling me that I need a new device and that is not there department. You are promised by the technical support team manger to be contacted to resolve the issue in the morning but by 3pm still no call was received. Call after call I have made. How difficult can it be to activate this facility on the other 5 lines???? So with all due respect, please rather ensure sufficient training for your technical support staff and then let's try and resolve the issue at hand.