NEOTEL LTE Tech Support Phathetic

I experienced issues with our LTE connection at the office about three weeks ago, to which after \time wasting"diagnostics steps with their tech support call center they decided to send their service provider \""Last Mile Technologies\"" after 3 days. They replaced the equipment from the antenna outside citing IP related issues only to work for 2days upto the 16/01/2015. <br> I phoned the call center again on the 19/01/2015 reporting the problem only to be told the technicians will be onsite within 5 days. Since then I have been waiting for the technicians and with no communication on their side whatsoever. I call daily to follow up only to get escalation on top on an escalation and their favorite line \""Please be advised that the technicians will be onsite the following day\"". The calls are all escalation received to date FREQ***7"