Neotel - Liquid Telecom: Biggest Mistake signing up!

I've been with Neotel for 11 months. I signed up for a 24 month contract that i only terminated because of their appalling service. Not only is the reception terrible in my area, their customer service team is hardly ever helpful.

The inconsistencies and miscommunication within the business is the worst of it: - When i signed up for the contract, i was told it's a 12 month contract with the option to renew, the paperwork they sent me has 24 month. Which i accept because i signed the contract. - It's now 2 months later, they still haven't figured out how the process works. I've had 3 different stories. 1. I'll be prorated for the 2 days in Jan i had the router online 2. I'll pay The full Jan subscription and they'll veto the cancellation fee (as a favor) 3. I need to pay Jan and Feb because they didn't get enough notice.

The saddest part is, with all this indecisiveness on their end, the keep sending their collection 3rd party to harass me for collection (as if they know what needs to be collected), and they're sending debit orders to my account on a monthly basis.

Now i'm being threatened with "bad credit" instead of being given a solution.

Neotel (or Liquid Telecoms) needs to get their act together because this is affecting my account, my name, and my score. All of this is irreversible.

BIGGEST MISTAKE OF MY 2018 WAS SIGNING UP TO THEM!